Admissions Counsellor Intern

About us:

Founded as a farmers' mutual in 1995, the company is now one of the larger mutual insurers in the US.

The internship:

Work with the Admissions Team at Ironweed Insurance Agency on inbound and warm leads. You will use a dialer, a CRM and WhatsApp Business every day. The internship is fully remote. Interns join our Tempe team on daily calls and get a named mentor. Core hours overlap with US Central time, 9:00 AM to 1:00 PM CT.

Day to day:

• Share a daily end-of-shift report with numbers and notable calls.
• Follow up with warm leads on a fixed schedule until they convert or opt out.
• Keep lead status updated so nobody gets called twice.
• Review call recordings once a week with your manager.
• Log every call outcome, note and next step in the CRM.
• Book video demos for leads who need more detail.
• Suggest changes to the script based on what customers keep asking.

What we're looking for:

• Have their own laptop and a reliable internet connection, ideally with a UPS backup.
• Available for at least 30 hours a week, work from home.
• Final-year students or fresh graduates of BSCS, BSSE, BBA or a related program.
• Basic computer skills and a typing speed of around 30 words per minute.
• Comfortable being on calls for most of a 6 hour shift.
• Stable broadband connection. A mobile hotspot alone is not enough for this role.
• Fluent spoken English. Hindi, Urdu, Bengali, Tamil or Sinhala is useful for regional leads.

Duration: 3 months

Start date: Immediately

Stipend: PKR 47,000-PKR 58,000 per month

Perks:

• Flexible work hours.
• Job offer on successful completion.
• Internet allowance.
• Laptop provided for the internship.

Duration: 3 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Ironweed Insurance Agency Inc..