Privacy policy

In short

• We use your information to run your account, show you jobs and internships, and send your applications to employers.
• Employers see your profile only when you apply to them. They then receive a copy of your profile, resume and answers.
• We do not sell your personal information.
• We use analytics tools (Google Analytics, Microsoft Clarity) to understand how the sites are used and to improve them.
• You can edit your profile at any time, and delete your account yourself from My account → Delete account (see how deleting your account works).

1. Who we are and what this covers

This policy covers 11internships, 11jobs and the 11jobs app, which share one job-seeker account. “We” and “us” mean the 11jobs team that runs them. Employers who post on our platform decide how they use the applications they receive; their own privacy policies apply to that use.

2. Information you give us

• Account: your name, email address and/or mobile number, an optional photo and date of birth, and your password (stored only in scrambled, hashed form). If you sign in with Google or Apple we receive your name, email address and an account identifier from them.
• Profile: headline and summary, career status, location (city, state, PIN code), gender (optional), education, work experience, projects, certifications, links (such as LinkedIn or GitHub), skills, languages, resumes you upload, and job preferences such as roles, locations, work mode, expected salary or stipend, notice period and willingness to relocate.
• Applications: the resume you choose, your cover letter, answers to an employer's screening questions, and your answers in assessments, including any recorded video or audio answers a round asks for.
• Reports and messages: details you send when you report a listing or company, or contact us.

3. Information we collect automatically

• Device and sign-in data: IP address, browser or app type, device name and the time you sign in, kept with your sign-in sessions so you can see and end them. Our websites also store a random device identifier in your browser.
• Activity: searches, the listings you open, listings you save, job alerts you create and the notifications we send you. We count listing views (once per person or device per day) to measure how listings perform. Listings you recently opened are kept for up to 30 days to suggest similar ones.
• App notifications: if you allow push notifications in the app, we store your device's notification token.

4. Online assessments and proctoring

Some employers add timed assessments to their hiring process and may switch on proctoring. When they do:

• We tell you the rules first, and the assessment starts only after you agree.
• Your camera and microphone are shared as a live feed that the employer's hiring team may watch. We do not record or store this video or audio.
• We log events such as leaving full screen, switching tabs, opening developer tools, and copy, paste or screenshot attempts. Repeated events can end the assessment, and the employer can see this log.

5. How we use your information

• To create and secure your account, including sign-in codes and protection against misuse.
• To show you listings, recommendations and job alerts, and to send your applications to employers.
• To send you application updates, sign-in codes and alerts by email, WhatsApp or push notification, according to your settings.
• To keep the platform safe: reviewing reports, removing fake listings and preventing fraud.
• To understand how the sites are used and improve them.
• To send offers or promotions, only if you have turned them on in your notification settings.
• To meet legal obligations.

6. What employers see when you apply

When you apply, the employer receives a copy of your profile as it is at that moment, including your contact details, date of birth and gender if you added them, education, experience, skills, links and job preferences (including expected salary), together with the resume you chose, your cover letter and your answers. This copy is how employers review applications, so it stays with the employer even if you later change your profile, withdraw the application or delete your account. Employers cannot browse your profile unless you apply to them.

7. Who else we share information with

We do not sell your personal information. We share it only as needed to run the service:

• Service providers: hosting and file storage, website security and delivery (Cloudflare), email delivery, WhatsApp messages (MSG91), app notifications (Google Firebase), and sign-in with Google or Apple.
• Analytics: Google Analytics and Microsoft Clarity (see section 8). To link visits to an account we send them an internal account number, not your name, email address or phone number, and Clarity is set to hide what you type into forms.
• Advertising: where we show ads from Google AdSense, Google may use cookies to show and measure those ads. Listings marked “Sponsored” are paid placements by employers; the employer learns how many people saw or clicked them, not who.
• Legal reasons: when required by law, a court or a government authority, or to protect users from fraud or harm.

8. Cookies and similar technologies

• Essential: sign-in cookies that keep you signed in (a short-lived access cookie and a refresh cookie that lasts up to 60 days), and the device identifier and small preferences stored in your browser.
• Analytics: Google Analytics cookies measure visits, pages and actions such as searches and applications. Microsoft Clarity records how pages are used — clicks, scrolling and mouse movement — so we can find and fix problems.
• Advertising: Google AdSense cookies, where ads are shown.

You can block or delete cookies in your browser settings. Essential cookies are needed to sign in. You can also opt out of Google Analytics with Google's browser add-on.

9. How long we keep information

• Account and profile information: while your account exists.
• Sign-in codes: 10 minutes. Sign-in sessions: until you sign out, end them, or they expire.
• Recently viewed listings: up to 30 days.
• Analytics data: up to 14 months in Google Analytics, and for the period Microsoft sets for Clarity.
• Applications: the employer keeps its copy under its own policies (see section 6).
• We may keep some records longer where the law requires it or to resolve disputes and prevent fraud.

10. Your rights and choices

Under India's Digital Personal Data Protection Act, 2023, you can:

• See and correct your information — most of it directly in your profile and account settings.
• Delete profile items, resumes and your photo yourself, and delete your account from My account → Delete account on the website or in the app. You can restore it by signing in within 30 days; after that your account, profile, resumes, saved listings, alerts and notifications are permanently erased. Applications you already sent stay with those employers. You can also ask us to delete it by writing to [email protected] from the email address or phone number on your account.
• Control messages: change notification settings, pause or delete job alerts, or unsubscribe using the link in any alert email.
• Withdraw consent for optional uses such as offers and promotions at any time.
• Raise a grievance with our grievance officer, and, if you are not satisfied, approach the Data Protection Board of India.
• Nominate someone to exercise these rights for you in case of death or incapacity, by writing to us.

11. Security

We use encrypted connections (HTTPS), store passwords and sign-in codes only in hashed form, keep sign-in cookies out of reach of page scripts, and lock accounts temporarily after repeated wrong passwords. No system is perfectly secure, so please keep your password and sign-in codes to yourself — we will never ask you for them.

12. Age

You must be at least 16 years old to create an account. If you are under 18, please use 11internships with the knowledge and consent of a parent or guardian.

13. Changes to this policy

We may update this policy as the service changes. We will change the date at the top, and tell you in advance by email or on the site if a change is significant.

14. Contact us

Questions or requests: [email protected]. Complaints about how we handle your information can also go to our grievance officer.