Customer Experience Intern

About the internship

Remote internship for students who are patient, clear communicators and like solving problems for people. Selected intern's day-to-day responsibilities include:

1. Create canned responses for common questions

2. Test new features before release and note anything confusing

3. Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time

4. Escalate urgent technical issues to the product team with full context.

5. Maintain customer records and call notes in HubSpot.

6. Prepare renewal reminders and account summaries for the account manager

7. Track customer health scores and flag accounts with low usage

8. Follow up with inactive users by email to understand what is blocking them

Skill(s) required: Zendesk, Freshdesk, Problem Solving, Customer Support

Eligibility

1. Have a working laptop and a stable internet connection

2. Women starting or restarting their careers are encouraged to apply

3. Can commit full time, from home, for the whole internship

Stipend: ₹13,000-₹15,000 per month

Duration: 3 months | Start date: Immediately

Perks: Laptop provided for the internship, Job offer on successful completion, Flexible work hours, Certificate, Pre-placement offer (PPO) for strong performers

Number of openings: 3

About the company

Clients walk in without appointments more often than you might think.

Duration: 3 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Chennai Legal.