Customer Experience Intern

About the work from home internship

Remote internship for students who are patient, clear communicators and like solving problems for people. Selected intern's day-to-day responsibilities include:

1. Join customer review calls as note taker.

2. Follow up with inactive users by email to understand what is blocking them

3. Collect NPS and CSAT feedback and summarise themes each month

4. Track customer health scores and flag accounts with low usage.

5. Create canned responses for common questions

6. Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time

7. Test new features before release and note anything confusing.

8. Escalate urgent technical issues to the product team with full context.

Skill(s) required: Ticketing Systems, Email Writing, Client Relationship Management (CRM), English Proficiency (Written), Zendesk

Eligibility

1. Available for at least 30 hours a week from home

2. Based anywhere in Bangladesh

Stipend: $150 to $200 monthly

Duration: 3 months | Start date: Jan 2027

Perks: Internet allowance, Certificate, Pre-placement offer (PPO) for strong performers, Informal dress code, Letter of recommendation

Number of openings: 3

About the company

Clarksville Agency is a 9-person shop: a designer, a developer, two account managers and the owner. Everyone writes, everyone pulls reports, and everyone sits in on client calls. Still family owned, 53 years on. We use Asana for projects and Slack for everything else.

Duration: 3 months. Start: Jan 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Clarksville Agency.