Customer Experience Intern

No big commercial projects and no out-of-town work. We're looking for a Customer Experience Intern. East Bay Contracting is looking for a customer success intern to onboard new customers, answer product questions and help reduce churn. You will work with the CX Team over chat, email and video calls. Remote within the US. The team meets in Columbus once a quarter, travel covered. We use Slack, Notion and Google Meet. Cameras on for team calls.

The work

• Write and update help center articles and short how-to videos using Loom
• Track customer health scores and flag accounts with low usage
• Maintain customer records and call notes in HubSpot
• Join customer review calls as note taker
• Create canned responses for common questions

About you

• Based in the US for the duration of the internship
• Currently enrolled in a bachelor's or master's program, graduating 2027
• Patient and calm with frustrated customers
• Currently pursuing any bachelor's or master's degree, graduating in 2027
• Available for a fixed 6 to 8 hour shift, 5 days a week. Some shifts may overlap with US or UK hours

6 months, starting Dec 2026. Stipend: $20.50 - $22.50/hr.

Perks: Return offer opportunities, Paid company holidays, Mentorship from a dedicated buddy and manager, Home office setup stipend.

Duration: 6 months. Start: Dec 2026.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at East Bay Contracting.