Customer Experience Intern

Inland Empire Christian School is a public school district with more than 40,000 students and 330 employees. As a charter network of 25 schools, the organization runs campuses in several cities. Teachers work 187 days a year, with summers off.

The internship

Learn how SaaS companies keep customers renewing. Most of your day is in Freshdesk, Intercom and Google Sheets. Remote position. Most of the team is in Rockville, but nobody is required to come in. Communication happens mostly in Slack and short video calls.

Day to day

• Test new features before release and note anything confusing
• Run onboarding calls with new customers and walk them through setup
• Track customer health scores and flag accounts with low usage
• Escalate urgent technical issues to the product team with full context
• Collect NPS and CSAT feedback and summarise themes each month
• Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time
• Follow up with inactive users by email to understand what is blocking them
• Maintain customer records and call notes in HubSpot

What we're looking for

• Authorized to work in the US. CPT and OPT candidates are welcome to apply
• Based in the US for the duration of the internship
• Currently enrolled in a bachelor's or master's program, graduating 2026 or 2027
• Available 40 hours a week for the full internship
• Able to follow written processes and response templates
• Excellent written English. Most customer contact happens over chat and email
• Laptop, headset and stable broadband
• Available for a fixed 6 to 8 hour shift, 5 days a week. Some shifts may overlap with US or UK hours
• Basic Google Sheets or Excel skills
• Currently pursuing any bachelor's or master's degree, graduating in 2026 or 2027

What you'll learn

• Using a real help desk, CRM and bug tracker
• Customer feedback analysis that feeds into product decisions
• You will own a small group of accounts by the end of the internship
• Writing clear support replies and help articles

Duration: 3 months

Start date: Dec 2026

Stipend: $21.00-$24.00 per hour

What we offer

• Mentorship from a dedicated buddy and manager
• Final presentation to leadership
• Home office setup stipend

Agencies: please do not contact us about this role.

Duration: 3 months. Start: Dec 2026.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Inland Empire Christian School LLC.