Customer Experience Intern

About Kandyan Learning

Our content library includes over 20,000 courses in 15 languages.

About the role

Remote internship for students who are patient, clear communicators and like solving problems for people. Remote position. Most of the team is in Colombo, but nobody is required to come in. Normal business hours, Monday to Friday, with some flexibility.

Responsibilities

• Collect NPS and CSAT feedback and summarise themes each month.
• Write and update help centre articles and short how-to videos using Loom.
• Test new features before release and note anything confusing.
• Follow up with inactive users by email to understand what is blocking them.
• Maintain customer records and call notes in HubSpot.
• Track customer health scores and flag accounts with low usage.
• Log bugs and feature requests in Jira with clear steps and screenshots.

What we're looking for

• Available for the full internship period.
• Undergraduates or recent graduates in IT, computer science, management or a related field.
• Based in Sri Lanka.
• Available for a fixed 6 to 8 hour shift, 5 days a week. Some shifts may overlap with US or UK hours.
• Excellent written English. Most customer contact happens over chat and email.
• Typing speed of 35 words per minute or more.

Preferred

• Familiarity with any help desk tool.
• Knowledge of a second language for international customers.
• Interest in SaaS products.

What you'll learn

• Customer feedback analysis that feeds into product decisions.
• How SaaS customer success teams onboard, support and retain customers.
• You will own a small group of accounts by the end of the internship.

Duration: 4 months

Start date: Immediately

Stipend: LKR 26,000 - LKR 32,000 per month

Perks

• Pre-placement offer (PPO) for strong performers.
• Mentorship from senior team members.
• Free access to paid learning courses.
• Flexible work hours.
• Internet allowance.

Duration: 4 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Kandyan Learning (Pvt) Ltd.