Customer Experience Intern

We manufacture steel and aluminium fabrications, weldments and structural assemblies. Our plant produces industrial pumps, valves and fluid handling equipment. We have been family run since 1965. Shift differential is paid for second and third shifts.

Overview:

Learn how SaaS companies keep customers renewing. Most of your day is in Freshdesk, Intercom and Google Sheets. Remote within Latvia. The team meets in Riga once a quarter, travel covered. You will need a reliable internet connection and a quiet place to work.

Day to day:

Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time. Track customer health scores and flag accounts with low usage. Follow up with inactive users by email to understand what is blocking them. Prepare renewal reminders and account summaries for the account manager. Write and update help centre articles and short how-to videos using Loom. Join customer review calls as note taker. Run onboarding calls with new customers and walk them through setup.

Who can apply:

Based in Latvia for the duration of the internship. Currently enrolled in a bachelor's or master's degree, graduating between December 2027 and June 2028. Comfortable learning software products quickly. Able to follow written processes and response templates. Patient and calm with frustrated customers.

Duration: 6 months

Start date: Feb 2027

Stipend: €430-€460/month

What we offer:

Paid public holidays. Certificate of completion. Letter of recommendation. Possibility of a full-time offer. Mentorship.

Duration: 6 months. Start: Feb 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Lūsis Ražošana.