Customer Experience Intern

About Lakeshore Academy:

Students take core academics, AP courses, arts, music and career and technical education. Athletics, robotics, FFA, theater and band fill the after-school schedule. Founded in 1964, we now have 80 employees. Teachers work 187 days a year, with summers off.

Overview:

Learn how SaaS companies keep customers renewing. Most of your day is in Freshdesk, Intercom and Google Sheets. Fully remote. You can work from anywhere in the US.

Day to day:

• Collect NPS and CSAT feedback and summarise themes each month
• Join customer review calls as note taker
• Follow up with inactive users by email to understand what is blocking them
• Log bugs and feature requests in Jira with clear steps and screenshots
• Escalate urgent technical issues to the product team with full context
• Create canned responses for common questions

Requirements:

• Based in the US for the duration of the internship
• Currently enrolled in a bachelor's or master's program, graduating 2028
• Available 40 hours a week for the full internship
• Confident speaking on video calls with business users
• Laptop, headset and stable broadband
• Available for a fixed 6 to 8 hour shift, 5 days a week. Some shifts may overlap with US or UK hours

Bonus points:

• Some technical comfort, like reading error messages or clearing a browser cache

What you'll learn:

• Customer feedback analysis that feeds into product decisions
• Using a real help desk, CRM and bug tracker

Duration: 12 weeks

Start date: May 2027

Stipend: $19.50-$21.00/hr

What we offer:

• Final presentation to leadership
• Company laptop
• Flexible hours
• Learning and development stipend
• Paid sick time
• Return offer opportunities

A resume is enough to apply. Cover letters are optional.

Duration: 12 weeks. Start: May 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Lakeshore Academy, LLC.