Customer Experience Intern

We employ 1,300 people in operations, engineering, customer service and corporate roles. Call centers in Reno and two other locations handle customer service. Pension plan for most employees.

Internship overview

Lakeside Water is hiring a Customer Experience Intern for Summer 2027. Lakeside Water is looking for a customer success intern to onboard new customers, answer product questions and help reduce churn. You will work with the Client Success over chat, email and video calls. Remote within the US. The team meets in Reno once a quarter, travel covered. Good written English matters here, since most updates are written.

Responsibilities

• Run onboarding calls with new customers and walk them through setup.
• Log bugs and feature requests in Jira with clear steps and screenshots.
• Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time.
• Maintain customer records and call notes in HubSpot.
• Prepare renewal reminders and account summaries for the account manager.
• Track customer health scores and flag accounts with low usage.

Who you are

• Authorized to work in the US. CPT and OPT candidates are welcome to apply.
• Based in the US for the duration of the internship.
• Basic Google Sheets or Excel skills.
• Able to follow written processes and response templates.
• Comfortable learning software products quickly.
• Available for a fixed 6 to 8 hour shift, 5 days a week. Some shifts may overlap with US or UK hours.
• Currently pursuing any bachelor's or master's degree, graduating in 2027 or 2028.
• Confident speaking on video calls with business users.

Nice to have

• Some technical comfort, like reading error messages or clearing a browser cache.
• Knowledge of a second language for international customers.
• Familiarity with any help desk tool.

What you'll learn

• Writing clear support replies and help articles.
• You will own a small group of accounts by the end of the internship.
• How SaaS customer success teams onboard, support and retain customers.

Program dates: Summer 2027, 10 weeks.

Intern pay: $20.50-$21.00/hr

Perks

• Flexible hours.
• Learning and development stipend.
• Home office setup stipend.

Apply with your resume. A cover letter is optional.

Duration: 10 weeks. Start: Summer 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Lakeside Water.