Customer Experience Intern

Accessibility testing against WCAG 2.1 AA is part of every release. Production studios in New York City and abroad record and edit thousands of hours of video a year. Founded in 2006, we now have 860 employees.

Overview

Remote internship for students who are patient, clear communicators and like solving problems for people. You can work from home anywhere in the US. We have no office requirement. We use Slack, Notion and Google Meet. Cameras on for team calls.

Day to day

Join customer review calls as note taker. Test new features before release and note anything confusing. Prepare renewal reminders and account summaries for the account manager. Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time. Escalate urgent technical issues to the product team with full context.

Who can apply

Based in the US for the duration of the internship. Currently enrolled in a bachelor's or master's program, graduating 2028. Available 40 hours a week for the full internship. Confident speaking on video calls with business users. Available for a fixed 6 to 8 hour shift, 5 days a week. Some shifts may overlap with US or UK hours. Currently pursuing any bachelor's or master's degree, graduating in 2028. Able to follow written processes and response templates. Comfortable learning software products quickly.

Bonus points

Interest in SaaS products. Some technical comfort, like reading error messages or clearing a browser cache.

Duration: 10 weeks

Start date: May 2027

Stipend: $18.00 to $25.50 an hour

Perks

Home office setup stipend. Intern events and speaker sessions (virtual). Final presentation to leadership. Paid company holidays. Paid sick time. Company laptop.

Duration: 10 weeks. Start: May 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Outcrop Education.