Customer Experience Intern - Summer 2027

Projects under development total another 8 gigawatts across New York. We're looking for a Customer Experience Intern - Summer 2027. Remote internship for students who are patient, clear communicators and like solving problems for people. Remote within the US. The team meets in New York City once a quarter, travel covered. Clear written English is a must, as the team works across time zones.

THE WORK

• Join customer review calls as note taker
• Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time
• Maintain customer records and call notes in HubSpot
• Escalate urgent technical issues to the product team with full context
• Collect NPS and CSAT feedback and summarise themes each month

YOU SHOULD BE

• Authorized to work in the US. CPT and OPT candidates are welcome to apply
• Based in the US for the duration of the internship
• Confident speaking on video calls with business users
• Available for a fixed 6 to 8 hour shift, 5 days a week. Some shifts may overlap with US or UK hours
• Comfortable learning software products quickly

10-12 weeks, starting Summer 2027. Stipend: $21.50 - $23.50/hr.

Perks: Return offer opportunities, Flexible hours, Intern events and speaker sessions (virtual), Paid company holidays, Home office setup stipend.

Duration: 10-12 weeks. Start: Summer 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Knollhaven.