Customer Experience Intern

Call centres in Cary and two other locations handle customer service. Treasure Coast Light & Power is an investor-owned utility serving more than two million electric and gas customers. Founded in 1926, we now have 1,700 employees.

The program

Treasure Coast Light & Power is hiring a Customer Experience Intern for Immediately. Learn how SaaS companies keep customers renewing. Most of your day is in Freshdesk, Intercom and Google Sheets. The internship is fully remote. Interns join our Cary team on daily calls and get a named mentor. Expect to work a schedule that overlaps with US Eastern business hours until about noon ET.

Your projects

• Follow up with inactive users by email to understand what is blocking them
• Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time
• Prepare renewal reminders and account summaries for the account manager
• Create canned responses for common questions
• Join customer review calls as note taker
• Escalate urgent technical issues to the product team with full context
• Collect NPS and CSAT feedback and summarise themes each month

Who you are

• Based anywhere in Pakistan
• Available for at least 30 hours a week, work from home
• Available for a fixed 6 to 8 hour shift, 5 days a week. Some shifts may overlap with US or UK hours
• Basic Google Sheets or Excel skills
• Confident speaking on video calls with business users

Preferred qualifications

• Knowledge of a second language for international customers
• Interest in SaaS products

What you get out of it

• Certificate, and a full-time offer for strong performers when roles open
• Customer feedback analysis that feeds into product decisions

Program dates: Immediately, 3 months.

Intern pay: PKR 48,000 to PKR 57,000 per month

Benefits for interns

• Internet allowance
• Informal dress code
• Pre-placement offer (PPO) for strong performers
• Flexible work hours

Candidates must be eligible to work in.

Duration: 3 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Treasure Coast Light & Power.