Admissions Counsellor Intern

About the internship

Mainsail Labs is hiring inside sales interns to call inbound leads, explain the product and convert interested users into paying customers. All work is done over phone and video calls. Selected intern's day-to-day responsibilities include:

1. Follow up with warm leads on a fixed schedule until they convert or opt out.

2. Escalate refund or complaint requests to the team lead

3. Log every call outcome, note and next step in the CRM

4. Explain product features, pricing and plans clearly, and answer common questions

5. Send follow-up messages on WhatsApp Business and email with brochures and plan details

6. Handle basic objections around price and timing using the objection sheet.

7. Keep lead status updated so nobody gets called twice

8. Share a daily end-of-shift report with numbers and notable calls

Skill(s) required: Effective Communication, CRM, English Proficiency (Spoken), MS-Excel, Inside Sales, Tele Calling, Hindi Proficiency (Spoken)

Eligibility

1. Undergraduates or recent graduates in IT, computer science, management or a related field

2. Based in Sri Lanka

3. Available for the full internship period

4. Own laptop and a reliable internet connection

Stipend: $150 - $160/month

Duration: 3 months | Start date: Within 2 weeks

Perks: Certificate, Laptop provided for the internship, Mentorship from senior team members, Flexible work hours, Internet allowance

Number of openings: 3

About the company

More than 9,000 organisations use our HR and payroll suite, from regional hospitals to school districts.

Duration: 3 months. Start: Within 2 weeks.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Mainsail Labs sp. z o.o..