Customer Experience Intern

Who we are:

Cable splicing, OTDR testing and directional boring are all done by in-house crews. Fixed wireless covers the hardest-to-reach areas, and fiber reaches more of the territory each year. We started in 2012 and have grown to about 90 people.

The internship:

Remote internship for students who are patient, clear communicators and like solving problems for people. Remote position. Most of the team is in Indianapolis, but nobody is required to come in. Good written English matters here, since most updates are written.

Day to day:

• Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time
• Collect NPS and CSAT feedback and summarise themes each month
• Create canned responses for common questions
• Maintain customer records and call notes in HubSpot
• Escalate urgent technical issues to the product team with full context

Who can apply:

• Authorized to work in the US. CPT and OPT candidates are welcome to apply
• Currently enrolled in a bachelor's or master's program, graduating 2027 or 2028
• Available 40 hours a week for the full internship
• Based in the US for the duration of the internship
• Typing speed of 35 words per minute or more
• Available for a fixed 6 to 8 hour shift, 5 days a week. Some shifts may overlap with US or UK hours
• Basic Google Sheets or Excel skills
• Confident speaking on video calls with business users
• Comfortable learning software products quickly

What you get out of it:

• You will own a small group of accounts by the end of the internship
• Customer feedback analysis that feeds into product decisions
• Writing clear support replies and help articles

Duration: 3 months

Start date: Jan 2027

Stipend: $20.50-$24.00 an hour

Perks:

• Final presentation to leadership
• Flexible hours
• Learning and development stipend
• Intern events and speaker sessions (virtual)

Start dates are flexible, usually within a few weeks of an offer.

Duration: 3 months. Start: Jan 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Canopymill Fiber.