Customer Experience Intern

Who we are:

Cedarloft Labs employs 540 people across engineering hubs in Seattle and three other locations, building ERP software for mid-market manufacturers. Annual releases gave way to two-week sprints years ago, and the platform now handles over 200 million API calls a day.

The internship:

Cedarloft Labs is looking for a customer success intern to onboard new customers, answer product questions and help reduce churn. You will work with the CX Team over chat, email and video calls. This is a remote internship. You will work with our team in Seattle, and the stipend is paid monthly in USD. Our standups are at 9:00 AM Pacific. Reliable internet and a power backup are a must.

What you'll do:

• Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time.
• Create canned responses for common questions.
• Escalate urgent technical issues to the product team with full context.
• Run onboarding calls with new customers and walk them through setup.
• Collect NPS and CSAT feedback and summarise themes each month.
• Write and update help centre articles and short how-to videos using Loom.

Requirements:

• Own laptop and a reliable internet connection.
• Available for the full internship period.
• Undergraduates or recent graduates in IT, computer science, management or a related field.
• Based in Sri Lanka.
• Comfortable learning software products quickly.
• Basic Google Sheets or Excel skills.
• Available for a fixed 6 to 8 hour shift, 5 days a week. Some shifts may overlap with US or UK hours.
• Excellent written English. Most customer contact happens over chat and email.
• Patient and calm with frustrated customers.

Duration: 2 months

Start date: Dec 2026

Stipend: $150-$200 per month

Perks:

• Certificate.
• Informal dress code.
• Flexible work hours.
• Laptop provided for the internship.
• Job offer on successful completion.

Only shortlisted candidates will be contacted.

Duration: 2 months. Start: Dec 2026.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Cedarloft Labs LLC.