Customer Experience Intern

Books, gifts and toys fill the shelves, with author events every month. Paint matching, key cutting and screen repair are done at the service desk.

About the role

The Support Team supports a few hundred business customers. You will handle onboarding calls, help desk tickets and regular check-ins. The internship is fully remote. Interns join our London team on daily calls and get a named mentor. You will need to be available during UK office hours, at least until 3:00 PM GMT. Please make sure you have a quiet place to work and a solid internet connection.

Responsibilities

• Run onboarding calls with new customers and walk them through setup
• Track customer health scores and flag accounts with low usage
• Join customer review calls as note taker
• Maintain customer records and call notes in HubSpot
• Follow up with inactive users by email to understand what is blocking them

Who can apply

• Based in the US for the duration of the internship
• Authorized to work in the US. CPT and OPT candidates are welcome to apply
• Available 40 hours a week for the full internship
• Laptop, headset and stable broadband
• Typing speed of 35 words per minute or more
• Able to follow written processes and response templates
• Comfortable learning software products quickly
• Excellent written English. Most customer contact happens over chat and email

Preferred

• Some technical comfort, like reading error messages or clearing a browser cache
• Familiarity with any help desk tool

What you get out of it

• Certificate, and a full-time offer for strong performers when roles open
• Writing clear support replies and help articles
• Using a real help desk, CRM and bug tracker

Duration: 10 weeks

Start date: Summer 2027

Stipend: $19.50 - $21.50 per hour

What we offer

• Home office setup stipend
• Learning and development stipend
• Intern events and speaker sessions (virtual)
• Company laptop
• Final presentation to leadership
• Mentorship from a dedicated buddy and manager

Interview process: a phone call, a meeting with the hiring manager, and a final conversation with the team.

Duration: 10 weeks. Start: Summer 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Cotswold Outfitters Ltd.