Customer Experience Intern

ABOUT DUMAN TICARET

Most of our staff work the sales floor, the registers and the stockroom. Customers shop in store and online, with buy online, pick up in store. Weekend availability is required.

ABOUT THE ROLE

Remote internship for students who are patient, clear communicators and like solving problems for people. Remote, open to candidates across Türkiye. We use Slack, Notion and Google Meet. Cameras on for team calls.

DAY TO DAY

• Collect NPS and CSAT feedback and summarise themes each month
• Escalate urgent technical issues to the product team with full context
• Follow up with inactive users by email to understand what is blocking them
• Prepare renewal reminders and account summaries for the account manager
• Maintain customer records and call notes in HubSpot
• Track customer health scores and flag accounts with low usage
• Join customer review calls as note taker
• Test new features before release and note anything confusing

REQUIREMENTS

• Currently enrolled in a bachelor's or master's degree, graduating 2027
• Eligible to work in Türkiye
• Currently pursuing any bachelor's or master's degree, graduating in 2027
• Typing speed of 35 words per minute or more
• Comfortable learning software products quickly
• Available for a fixed 6 to 8 hour shift, 5 days a week. Some shifts may overlap with US or UK hours
• Confident speaking on video calls with business users

BONUS POINTS

• Familiarity with any help desk tool
• Previous customer service, chat support or tutoring experience

WHAT YOU GET OUT OF IT

• Writing clear support replies and help articles
• Customer feedback analysis that feeds into product decisions

Duration: 6 months

Start date: Dec 2026

Stipend: TRY 18,500 - TRY 21,000 monthly

PERKS

• Letter of recommendation
• Company laptop
• Online learning budget

Please include your notice period and salary expectations.

Duration: 6 months. Start: Dec 2026.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Duman Ticaret.