Customer Experience Intern

Internship details

Learn how SaaS companies keep customers renewing. Most of your day is in Freshdesk, Intercom and Google Sheets. As an intern, you will:

1. Track customer health scores and flag accounts with low usage

2. Create canned responses for common questions

3. Maintain customer records and call notes in HubSpot.

4. Test new features before release and note anything confusing

5. Follow up with inactive users by email to understand what is blocking them

Skill(s) required: Customer Support, Effective Communication, Ticketing Systems, Freshdesk, Email Writing

Who should apply

1. Women returning to work after a career break are welcome to apply

2. Can start right away or within the next two weeks

Stipend: ₹23,000 to ₹32,000/month

Duration: 3 months

Start date: Immediately

Perks: Performance bonus, Informal dress code, Free access to paid learning courses

Number of openings: 5

About the company

Evans Apps employs 320 people across engineering hubs in Birmingham and three other locations, building ERP software for mid-market manufacturers. We run one of the larger SaaS platforms for commercial insurance carriers, processing millions of policy transactions a year.

Candidates must be eligible to work in.

Duration: 3 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Evans Apps.