Customer Experience Intern

Internship details

Learn how SaaS companies keep customers renewing. Most of your day is in Freshdesk, Intercom and Google Sheets. As an intern, you will:

1. Write and update help centre articles and short how-to videos using Loom

2. Log bugs and feature requests in Jira with clear steps and screenshots.

3. Track customer health scores and flag accounts with low usage

4. Collect NPS and CSAT feedback and summarise themes each month

5. Escalate urgent technical issues to the product team with full context

6. Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time

7. Maintain customer records and call notes in HubSpot.

Skill(s) required: English Proficiency (Written), Client Relationship Management (CRM), Effective Communication, Customer Support

Who can apply

1. Can commit full time, from home, for the whole internship

2. Have their own laptop and a reliable internet connection

Stipend: ₹14,000 - ₹15,000 per month

Duration: 3 months

Start date: Within 2 weeks

Perks: Internet allowance, Informal dress code, Laptop provided for the internship, Pre-placement offer (PPO) for strong performers, Certificate, Free access to paid learning courses

Number of openings: 3

About the company

Customers call one local number and reach someone in Chennai, not a call centre. Safety meetings are every Monday at 7 a.m., before trucks roll.

Duration: 3 months. Start: Within 2 weeks.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at FAL Networks.