Customer Experience Intern

Founded in 1987, the business writes the billing, metering and customer portal software that small water and electric utilities run on. We're looking for a Customer Experience Intern. Remote internship for students who are patient, clear communicators and like solving problems for people. Fully remote. You can work from anywhere in the US. You can set your own hours around a daily morning check-in. We use Slack, Notion and Google Meet. Cameras on for team calls.

What you will do:

• Collect NPS and CSAT feedback and summarise themes each month
• Join customer review calls as note taker
• Create canned responses for common questions
• Run onboarding calls with new customers and walk them through setup
• Test new features before release and note anything confusing

You should be:

• Available 40 hours a week for the full internship
• Based in the US for the duration of the internship
• Patient and calm with frustrated customers
• Comfortable learning software products quickly
• Laptop, headset and stable broadband

5 months, starting immediately. Stipend: $22.00 - $28.00/hr.

Perks: Mentorship from a dedicated buddy and manager, Final presentation to leadership, Paid sick time, Flexible hours, Return offer opportunities, Home office setup stipend.

Duration: 5 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at FTN Software.