Customer Experience Intern

Galecross Labs operates consumer websites and apps used by tens of millions of people each month. Our engineering, trust and safety, and customer support teams work across offices in New York City and several other countries.

About the internship:

Galecross Labs is hiring a Customer Experience Intern for Jan 2027. Remote internship for students who are patient, clear communicators and like solving problems for people. Remote within the US. The team meets in New York City once a quarter, travel covered. Communication happens mostly in Slack and short video calls.

Your projects:

• Maintain customer records and call notes in HubSpot
• Test new features before release and note anything confusing
• Escalate urgent technical issues to the product team with full context
• Create canned responses for common questions
• Run onboarding calls with new customers and walk them through setup
• Join customer review calls as note taker
• Prepare renewal reminders and account summaries for the account manager
• Track customer health scores and flag accounts with low usage

What we're looking for:

• Currently enrolled in a bachelor's or master's program, graduating between December 2027 and June 2028
• Authorized to work in the US. CPT and OPT candidates are welcome to apply
• Excellent written English. Most customer contact happens over chat and email
• Laptop, headset and stable broadband
• Patient and calm with frustrated customers
• Available for a fixed 6 to 8 hour shift, 5 days a week. Some shifts may overlap with US or UK hours

Preferred qualifications:

• Interest in SaaS products
• Knowledge of a second language for international customers

What you get out of it:

• Customer feedback analysis that feeds into product decisions
• Certificate, and a full-time offer for strong performers when roles open
• How SaaS customer success teams onboard, support and retain customers

Program dates: Jan 2027, 16 weeks.

Compensation: $18.50 - $25.00 an hour

Perks:

• Paid sick time
• Home office setup stipend
• Learning and development stipend
• Company laptop
• Mentorship from a dedicated buddy and manager

Galecross Labs provides equal employment opportunities to all employees and applicants.

No recruitment agencies, please.

Duration: 16 weeks. Start: Jan 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Galecross Labs.