Customer Experience Intern

Traffic during holiday peaks can reach ten times normal levels, and the platform is built for it.

Internship overview

Hawkford is hiring a Customer Experience Intern for Immediately. Hawkford is looking for a customer success intern to onboard new customers, answer product questions and help reduce churn. You will work with the CX Team over chat, email and video calls. The internship is fully remote. Interns join our Chandler team on daily calls and get a named mentor. Core hours overlap with US Central time, 9:00 AM to 1:00 PM CT. We use Slack, Notion and Google Meet. Cameras on for team calls.

Responsibilities

• Collect NPS and CSAT feedback and summarise themes each month
• Create canned responses for common questions
• Escalate urgent technical issues to the product team with full context
• Track customer health scores and flag accounts with low usage
• Test new features before release and note anything confusing
• Run onboarding calls with new customers and walk them through setup

Who you are

• Currently enrolled in a bachelor's or master's degree, graduating 2026 or 2027
• Eligible to work in Latvia
• Typing speed of 35 words per minute or more
• Available for a fixed 6 to 8 hour shift, 5 days a week. Some shifts may overlap with US or UK hours
• Comfortable learning software products quickly

Nice to have

• Interest in SaaS products
• Some technical comfort, like reading error messages or clearing a browser cache
• Knowledge of a second language for international customers

What you get out of it

• Using a real help desk, CRM and bug tracker
• Writing clear support replies and help articles

Program dates: Immediately, 3 months.

Pay: $900 to $950 monthly

Perks

• Online learning budget
• Internet allowance
• Company laptop
• Mentorship
• Paid public holidays
• Possibility of a full-time offer

Duration: 3 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Hawkford.