Customer Experience Intern

Who we are:

Traffic during holiday peaks can reach ten times normal levels, and the platform is built for it.

Overview:

Remote internship for students who are patient, clear communicators and like solving problems for people. The internship is fully remote. Interns join our Chandler team on daily calls and get a named mentor. Core hours overlap with US Central time, 9:00 AM to 1:00 PM CT. Good written English matters here, since most updates are written.

What you'll do:

• Track customer health scores and flag accounts with low usage
• Prepare renewal reminders and account summaries for the account manager
• Test new features before release and note anything confusing
• Write and update help centre articles and short how-to videos using Loom
• Log bugs and feature requests in Jira with clear steps and screenshots
• Create canned responses for common questions
• Collect NPS and CSAT feedback and summarise themes each month
• Follow up with inactive users by email to understand what is blocking them

What we're looking for:

• Based in Latvia for the duration of the internship
• Available for the full internship period
• Currently enrolled in a bachelor's or master's degree, graduating 2026 or 2027
• Basic Google Sheets or Excel skills
• Confident speaking on video calls with business users
• Excellent written English. Most customer contact happens over chat and email
• Typing speed of 35 words per minute or more

What you get out of it:

• Customer feedback analysis that feeds into product decisions
• Certificate, and a full-time offer for strong performers when roles open
• You will own a small group of accounts by the end of the internship
• How SaaS customer success teams onboard, support and retain customers

Duration: 4 months

Start date: Immediately

Stipend: $950 - $1,000 per month

What we offer:

• Mentorship
• Internet allowance
• Company laptop
• Letter of recommendation
• Possibility of a full-time offer
• Certificate of completion

Please submit your CV in English.

Duration: 4 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Hawkford.