Customer Experience Intern

Customers use our platform to manage equipment rentals: reservations, check-out, damage photos, invoicing and QuickBooks sync. We're looking for a Customer Experience Intern. Hemlockgate Labs is looking for a customer success intern to onboard new customers, answer product questions and help reduce churn. You will work with the CX Team over chat, email and video calls. The company is based in Atlanta, the US. The team is spread across multiple countries. You will intern remotely with our team in Atlanta. We have hosted remote interns from several countries before. You will need at least 4 hours of overlap with US Eastern time. We use Slack, Notion and Google Meet. Cameras on for team calls.

What you will do

• Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time
• Collect NPS and CSAT feedback and summarise themes each month
• Write and update help centre articles and short how-to videos using Loom
• Escalate urgent technical issues to the product team with full context
• Track customer health scores and flag accounts with low usage

Requirements

• Based in Egypt for the duration of the internship
• Eligible to work in Egypt
• Currently pursuing any bachelor's or master's degree, graduating in 2028
• Confident speaking on video calls with business users
• Available for a fixed 6 to 8 hour shift, 5 days a week. Some shifts may overlap with US or UK hours

3 months, starting Feb 2027. Stipend: $150 to $200/month.

Perks: Mentorship, Certificate of completion, Paid public holidays, Possibility of a full-time offer, Company laptop.

Duration: 3 months. Start: Feb 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Hemlockgate Labs.