Customer Experience Intern

About Houston Mechanical:

Customers call the office and talk to someone who knows the techs by name. Every truck is stocked the same way, so anyone can grab any van.

About the role:

The Support Team supports a few hundred business customers. You will handle onboarding calls, help desk tickets and regular check-ins. Fully remote. You can work from anywhere in the US.

What you'll do:

• Maintain customer records and call notes in HubSpot
• Follow up with inactive users by email to understand what is blocking them
• Run onboarding calls with new customers and walk them through setup
• Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time
• Test new features before release and note anything confusing
• Write and update help center articles and short how-to videos using Loom
• Track customer health scores and flag accounts with low usage
• Create canned responses for common questions

What we're looking for:

• Authorized to work in the US. CPT and OPT candidates are welcome to apply
• Currently enrolled in a bachelor's or master's program, graduating 2027 or 2028
• Laptop, headset and stable broadband
• Able to follow written processes and response templates
• Confident speaking on video calls with business users

Nice to have:

• Interest in SaaS products

What you'll learn:

• Certificate, and a full-time offer for strong performers when roles open
• Using a real help desk, CRM and bug tracker

Duration: 6 months

Start date: Feb 2027

Stipend: $20.00-$21.00/hr

Perks:

• Return offer opportunities
• Learning and development stipend
• Home office setup stipend
• Company laptop
• Mentorship from a dedicated buddy and manager
• Paid company holidays

Duration: 6 months. Start: Feb 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Houston Mechanical Inc..