Customer Experience Intern

More than 9,000 organisations use our HR and payroll suite, from regional hospitals to school districts. We run one of the larger SaaS platforms for commercial insurance carriers, processing millions of policy transactions a year. We started in 1996 and have grown to about 2,000 people. Releases go out Tuesday mornings, never on Fridays.

The program

JNG Apps is hiring a Customer Experience Intern for Mar 2027. JNG Apps is looking for a customer success intern to onboard new customers, answer product questions and help reduce churn. You will work with the Client Success over chat, email and video calls. Remote within the Netherlands. The team meets in Amsterdam once a quarter, travel covered. Normal working hours, Monday to Friday.

Responsibilities

• Maintain customer records and call notes in HubSpot
• Collect NPS and CSAT feedback and summarise themes each month
• Log bugs and feature requests in Jira with clear steps and screenshots
• Write and update help centre articles and short how-to videos using Loom
• Track customer health scores and flag accounts with low usage

Who you are

• Available for the full internship period
• Eligible to work in the Netherlands
• Currently pursuing any bachelor's or master's degree, graduating in 2028
• Typing speed of 35 words per minute or more
• Patient and calm with frustrated customers
• Comfortable learning software products quickly
• Basic Google Sheets or Excel skills
• Available for a fixed 6 to 8 hour shift, 5 days a week. Some shifts may overlap with US or UK hours

Preferred qualifications

• Interest in SaaS products
• Knowledge of a second language for international customers
• Familiarity with any help desk tool

What you'll learn

• Certificate, and a full-time offer for strong performers when roles open
• Using a real help desk, CRM and bug tracker
• You will own a small group of accounts by the end of the internship
• Customer feedback analysis that feeds into product decisions

Program dates: Mar 2027, 5 months.

Intern pay: €950 - €970/month

What we offer

• Company laptop
• Flexible hours
• Online learning budget
• Paid public holidays

If you are shortlisted, we will reach out to set up a first call.

Duration: 5 months. Start: Mar 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at JNG Apps.