Customer Experience Intern

Moravec Ordinace is a physician group of more than 400 providers in 60 locations across Prague. Lab and imaging centres serve patients from all of our clinics. Founded in 1981, we now have 1,100 employees.

Internship overview

Moravec Ordinace is hiring a Customer Experience Intern for Sep 2027. Remote internship for students who are patient, clear communicators and like solving problems for people. You can work from home anywhere in Czechia. We have no office requirement. You will need a reliable internet connection and a quiet place to work.

Responsibilities

• Maintain customer records and call notes in HubSpot.
• Prepare renewal reminders and account summaries for the account manager.
• Log bugs and feature requests in Jira with clear steps and screenshots.
• Test new features before release and note anything confusing.
• Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time.
• Collect NPS and CSAT feedback and summarise themes each month.

Basic qualifications

• Eligible to work in Czechia.
• Based in Czechia for the duration of the internship.
• Currently pursuing any bachelor's or master's degree, graduating in 2028.
• Comfortable learning software products quickly.
• Patient and calm with frustrated customers.
• Able to follow written processes and response templates.
• Excellent written English. Most customer contact happens over chat and email.
• Laptop, headset and stable broadband.

Preferred qualifications

• Knowledge of a second language for international customers.

What you'll learn

• How SaaS customer success teams onboard, support and retain customers.
• Customer feedback analysis that feeds into product decisions.
• Writing clear support replies and help articles.
• Certificate, and a full-time offer for strong performers when roles open.

Program dates: Sep 2027, 6 months.

Intern pay: CZK 13,500 - CZK 14,500 per month

Perks

• Mentorship.
• Internet allowance.
• Possibility of a full-time offer.

Tell us your notice period and what salary you are looking for.

Duration: 6 months. Start: Sep 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Moravec Ordinace.