Customer Experience Intern

About us:

Family-run since 1999, now on the third generation. Our owner is a master electrician and still pulls permits and runs some calls. Family owned and operated since 1999.

About the role:

Learn how SaaS companies keep customers renewing. Most of your day is in Freshdesk, Intercom and Google Sheets. We are headquartered in Laredo and have been hiring remotely since 2020. You will intern remotely with our team in Laredo. We have hosted remote interns from several countries before. You will need at least 4 hours of overlap with US Central time. We use Slack, Notion and Google Meet. Cameras on for team calls.

What you'll do:

• Join customer review calls as note taker
• Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time
• Follow up with inactive users by email to understand what is blocking them
• Create canned responses for common questions
• Test new features before release and note anything confusing
• Log bugs and feature requests in Jira with clear steps and screenshots
• Write and update help centre articles and short how-to videos using Loom

Requirements:

• Currently enrolled in a bachelor's or master's degree, graduating 2027
• Available for the full internship period
• Eligible to work in France
• Laptop, headset and stable broadband
• Comfortable learning software products quickly
• Able to follow written processes and response templates
• Patient and calm with frustrated customers
• Confident speaking on video calls with business users

Bonus points:

• Some technical comfort, like reading error messages or clearing a browser cache
• Previous customer service, chat support or tutoring experience

Duration: 6 months

Start date: Dec 2026

Stipend: €980 - €1,050 monthly

Perks:

• Online learning budget
• Possibility of a full-time offer
• Paid public holidays
• Certificate of completion
• Letter of recommendation
• Flexible hours

Candidates must be eligible to work in.

Duration: 6 months. Start: Dec 2026.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Mullion Electric LLC.