Customer Experience Intern

About us:

The product is a mobile app plus a React web dashboard, with a Python and PostgreSQL backend on AWS. Since 2012, the company has sold practice management software to dental and veterinary clinics in the US. We started in 2012 and have grown to about 70 people.

Overview:

Learn how SaaS companies keep customers renewing. Most of your day is in Freshdesk, Intercom and Google Sheets. This role is fully remote within the US. You get a company laptop and a headset before you start.

Responsibilities:

• Maintain customer records and call notes in HubSpot.
• Join customer review calls as note taker.
• Create canned responses for common questions.
• Escalate urgent technical issues to the product team with full context.
• Prepare renewal reminders and account summaries for the account manager.

Who can apply:

• Currently enrolled in a bachelor's or master's program, graduating 2026 or 2027.
• Available 40 hours a week for the full internship.
• Based in the US for the duration of the internship.
• Authorized to work in the US. CPT and OPT candidates are welcome to apply.
• Excellent written English. Most customer contact happens over chat and email.
• Patient and calm with frustrated customers.
• Available for a fixed 6 to 8 hour shift, 5 days a week. Some shifts may overlap with US or UK hours.
• Currently pursuing any bachelor's or master's degree, graduating in 2026 or 2027.

What you'll learn:

• Using a real help desk, CRM and bug tracker.
• Writing clear support replies and help articles.
• Certificate, and a full-time offer for strong performers when roles open.

Duration: 6 months

Start date: Dec 2026

Stipend: $19.50 - $21.50 per hour

What we offer:

• Mentorship from a dedicated buddy and manager.
• Return offer opportunities.
• Home office setup stipend.
• Intern events and speaker sessions (virtual)

Duration: 6 months. Start: Dec 2026.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Peachtree Software.