Customer Experience Intern

Owner-operated, and the owner works the floor most days. We have been family run since 2005.

Overview:

Learn how SaaS companies keep customers renewing. Most of your day is in Freshdesk, Intercom and Google Sheets. Fully remote. You can work from anywhere in the US. You will write a lot of updates, so clear written English is important.

Responsibilities:

• Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time.
• Create canned responses for common questions.
• Maintain customer records and call notes in HubSpot.
• Join customer review calls as note taker.
• Prepare renewal reminders and account summaries for the account manager.

Requirements:

• Currently enrolled in a bachelor's or master's program, graduating 2026, 2027 or 2028.
• Based in the US for the duration of the internship.
• Currently pursuing any bachelor's or master's degree, graduating in 2026, 2027 or 2028.
• Basic Google Sheets or Excel skills.
• Comfortable learning software products quickly.
• Typing speed of 35 words per minute or more.
• Able to follow written processes and response templates.

Nice to have:

• Some technical comfort, like reading error messages or clearing a browser cache.

What you'll learn:

• Certificate, and a full-time offer for strong performers when roles open.
• You will own a small group of accounts by the end of the internship.
• Using a real help desk, CRM and bug tracker.

Duration: 5 months

Start date: Dec 2026

Stipend: $17.00 - $20.00 per hour

Perks:

• Flexible hours.
• Paid sick time.
• Return offer opportunities.
• Company laptop.
• Learning and development stipend.
• Paid company holidays.

No recruitment agencies, please.

Duration: 5 months. Start: Dec 2026.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Pensacola Outfitters.