Customer Experience Intern

About Puget Sound Digital:

The product is a mobile app plus a React web dashboard, with a Python and PostgreSQL backend on AWS. Our main product is a payroll and timekeeping app for hourly workforces, sold by subscription and supported from Pittsburgh.

The internship:

Learn how SaaS companies keep customers renewing. Most of your day is in Freshdesk, Intercom and Google Sheets. Remote internship with a team based in Pittsburgh. The stipend is paid at the end of each month. Core hours are 9:00 AM to 1:00 PM US Eastern. Clear written English is a must, as the team works across time zones.

Responsibilities:

• Prepare renewal reminders and account summaries for the account manager.
• Follow up with inactive users by email to understand what is blocking them.
• Test new features before release and note anything confusing.
• Write and update help centre articles and short how-to videos using Loom.
• Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time.
• Join customer review calls as note taker.

Requirements:

• Based in Ukraine for the duration of the internship.
• Currently enrolled in a bachelor's or master's degree, graduating 2026, 2027 or 2028.
• Patient and calm with frustrated customers.
• Excellent written English. Most customer contact happens over chat and email.
• Able to follow written processes and response templates.
• Available for a fixed 6 to 8 hour shift, 5 days a week. Some shifts may overlap with US or UK hours.

Bonus points:

• Interest in SaaS products.

Duration: 6 months

Start date: Immediately

Stipend: UAH 33,000 - UAH 47,000 monthly

Perks:

• Internet allowance.
• Company laptop.
• Mentorship.
• Certificate of completion.
• Letter of recommendation.

Duration: 6 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Puget Sound Digital.