Customer Experience Intern

About us

Clients range from single-location retailers to franchise groups with hundreds of stores, all running our point-of-sale and loyalty software. Founded in 2011, the business writes the billing, metering and customer portal software that small water and electric utilities run on.

About the role

Learn how SaaS companies keep customers renewing. Most of your day is in Freshdesk, Intercom and Google Sheets. You can work from home anywhere in Pakistan. We have no office requirement. Most of our work is async, and meetings are kept short. Good written English matters here, since most updates are written.

What you'll do

• Create canned responses for common questions.
• Write and update help centre articles and short how-to videos using Loom.
• Follow up with inactive users by email to understand what is blocking them.
• Escalate urgent technical issues to the product team with full context.
• Run onboarding calls with new customers and walk them through setup.
• Track customer health scores and flag accounts with low usage.
• Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time.

Requirements

• Final-year students or fresh graduates of BSCS, BSSE, BBA or a related program.
• Available for at least 30 hours a week, work from home.
• Own a laptop and have stable internet at home, ideally with a UPS backup.
• Based anywhere in Pakistan.
• Currently pursuing any bachelor's or master's degree, graduating in 2026 or 2027.
• Patient and calm with frustrated customers.
• Excellent written English. Most customer contact happens over chat and email.
• Typing speed of 35 words per minute or more.
• Comfortable learning software products quickly.
• Basic Google Sheets or Excel skills.

Duration: 3 months

Start date: Immediately

Stipend: PKR 28,000 - PKR 32,000 pcm

What we offer

• Laptop provided for the internship.
• 5 days a week.
• Free access to paid learning courses.
• Internet allowance.

Please submit your CV in English.

Duration: 3 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Purlin Software (Pvt.) Ltd..