Customer Experience Intern (Remote)

Who we are

Most of what we build is back-office software for property managers, including lease tracking, work orders and tenant payments. We started in 2002 and have grown to about 90 people.

The internship

Remote internship for students who are patient, clear communicators and like solving problems for people. This role is fully remote within the US. Normal working hours, Monday to Friday. We use Slack, Notion and Google Meet. Cameras on for team calls.

What you'll do

• Collect NPS and CSAT feedback and summarise themes each month.
• Follow up with inactive users by email to understand what is blocking them.
• Log bugs and feature requests in Jira with clear steps and screenshots.
• Escalate urgent technical issues to the product team with full context.
• Write and update help center articles and short how-to videos using Loom.
• Maintain customer records and call notes in HubSpot.

What we're looking for

• Based in the US for the duration of the internship.
• Authorized to work in the US. CPT and OPT candidates are welcome to apply.
• Available 40 hours a week for the full internship.
• Currently enrolled in a bachelor's or master's program, graduating between December 2027 and June 2028.
• Laptop, headset and stable broadband.
• Available for a fixed 6 to 8 hour shift, 5 days a week. Some shifts may overlap with US or UK hours.
• Typing speed of 35 words per minute or more.
• Able to follow written processes and response templates.
• Patient and calm with frustrated customers.
• Confident speaking on video calls with business users.

Nice to have

• Familiarity with any help desk tool.

Duration: 12 weeks

Start date: Summer 2027

Stipend: $20.50 to $24.00 an hour

Perks

• Company laptop.
• Paid sick time.
• Intern events and speaker sessions (virtual)
• Paid company holidays.
• Mentorship from a dedicated buddy and manager.

Duration: 12 weeks. Start: Summer 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Oakland Apps, LLC.