Customer Experience Intern (Remote)

Internship details

The Customer Success Team supports a few hundred business customers. You will handle onboarding calls, help desk tickets and regular check-ins. Your day-to-day work will include:

1. Collect NPS and CSAT feedback and summarise themes each month

2. Maintain customer records and call notes in HubSpot.

3. Create canned responses for common questions.

4. Track customer health scores and flag accounts with low usage.

5. Prepare renewal reminders and account summaries for the account manager.

6. Write and update help centre articles and short how-to videos using Loom

7. Test new features before release and note anything confusing

Skill(s) required: Zendesk, Client Relationship Management (CRM), Email Writing, Ticketing Systems

Who can apply

1. Based in Nepal

2. Students or recent graduates of BIT, BCA, BBA, BBS or a related program

3. Own laptop and a reliable internet connection

Stipend: NPR 10,000 - NPR 14,000 pcm

Duration: 3 months

Start date: Jan 2027

Perks: 5 days a week, Letter of recommendation, Laptop provided for the internship, Internet allowance, Free access to paid learning courses, Pre-placement offer (PPO) for strong performers

Number of openings: 10

About Pokhara Technologies

Annual releases gave way to two-week sprints years ago, and the platform now handles over 200 million API calls a day. Founded in 1979, we now have 2,600 employees.

Duration: 3 months. Start: Jan 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Pokhara Technologies.