Customer Experience Intern - Remote

About the work from home internship

Learn how SaaS companies keep customers renewing. Most of your day is in Freshdesk, Intercom and Google Sheets. As an intern, you will:

1. Test new features before release and note anything confusing.

2. Write and update help centre articles and short how-to videos using Loom

3. Maintain customer records and call notes in HubSpot.

4. Run onboarding calls with new customers and walk them through setup.

5. Follow up with inactive users by email to understand what is blocking them

Skill(s) required: Problem Solving, Freshdesk, Ticketing Systems, English Proficiency (Written)

Who can apply

1. Final-year students or fresh graduates of BSCS, BSSE, BBA or a related program

2. Have their own laptop and a reliable internet connection, ideally with a UPS backup

Stipend: $200 - $210/month (fixed)

Duration: 6 months | Start date: Immediately

Perks: Certificate, Pre-placement offer (PPO) for strong performers, Performance bonus, Flexible work hours, Letter of recommendation, 5 days a week

Number of openings: 3

About the company

Enterprise, wholesale and government customers buy Ethernet, wavelength and dark fiber services. Retail stores, field technicians and customer care all report into regional operations teams.

Candidates must be eligible to work in.

Duration: 6 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Waxwing Telecom.