Customer Experience Intern

Internship details

Roberts Technologies is looking for a customer success intern to onboard new customers, answer product questions and help reduce churn. You will work with the Customer Success Team over chat, email and video calls. Selected intern's day-to-day responsibilities include:

1. Escalate urgent technical issues to the product team with full context

2. Collect NPS and CSAT feedback and summarise themes each month

3. Test new features before release and note anything confusing.

4. Follow up with inactive users by email to understand what is blocking them

5. Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time

6. Log bugs and feature requests in Jira with clear steps and screenshots

7. Track customer health scores and flag accounts with low usage

Skill(s) required: English Proficiency (Written), Problem Solving, Client Relationship Management (CRM), Effective Communication

Who can apply

1. Can start immediately or within two weeks

2. Are available for a full-time work from home internship for the entire duration

3. Women wanting to start or restart their career can also apply

Stipend: $250 to $300 monthly (fixed)

Duration: 3 months

Start date: Within 2 weeks

Perks: Laptop provided for the internship, Flexible work hours, Informal dress code, Pre-placement offer (PPO) for strong performers

Number of openings: 1

About the company

Small accounting firms in California use our engagement letter and e-signature tool, and most heard about us from a colleague. Founded in 2015, we now have 25 employees.

Duration: 3 months. Start: Within 2 weeks.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Roberts Technologies.