Customer Experience Intern

About the work from home internship

Learn how SaaS companies keep customers renewing. Most of your day is in Freshdesk, Intercom and Google Sheets. As an intern, you will:

1. Prepare renewal reminders and account summaries for the account manager

2. Run onboarding calls with new customers and walk them through setup

3. Maintain customer records and call notes in HubSpot

4. Test new features before release and note anything confusing.

5. Create canned responses for common questions.

6. Write and update help centre articles and short how-to videos using Loom

7. Track customer health scores and flag accounts with low usage.

Skill(s) required: MS-Excel, Freshdesk, Effective Communication, Email Writing, Customer Support, Client Relationship Management (CRM)

Who can apply

1. Have their own laptop and a reliable internet connection

2. Can start right away or within the next two weeks

3. Can commit full time, from home, for the whole internship

4. Women returning to work after a career break are welcome to apply

Stipend: ₹20,000-₹24,000/month + incentives

Duration: 6 months

Start date: Within 2 weeks

Perks: Internet allowance, Job offer on successful completion, Pre-placement offer (PPO) for strong performers, Informal dress code

Number of openings: 1

About Rutledge Workshop

Our practice areas include healthcare, higher education, science and technology, and aviation. Deadlines cluster around permit submissions and bid sets.

Duration: 6 months. Start: Within 2 weeks.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Rutledge Workshop.