Customer Experience Intern

We run a fiber backbone of over 20,000 route miles, plus data centres and network operations centres. Headquartered in Nantes, the company has 136,300 employees and contact centres in four locations.

About the internship:

Saltbox Telecom is hiring a Customer Experience Intern for Dec 2026. The CX Team supports a few hundred business customers. You will handle onboarding calls, help desk tickets and regular check-ins. Remote internship with a team based in Nantes. The stipend is paid at the end of each month. Core hours are 10:00 to 15:00 CET. Day-to-day communication is in Slack and Google Meet.

Responsibilities:

• Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time
• Maintain customer records and call notes in HubSpot
• Collect NPS and CSAT feedback and summarise themes each month
• Create canned responses for common questions
• Test new features before release and note anything confusing
• Log bugs and feature requests in Jira with clear steps and screenshots
• Escalate urgent technical issues to the product team with full context

Who you are:

• Based in Peru for the duration of the internship
• Currently enrolled in a bachelor's or master's degree, graduating 2027
• Available for a fixed 6 to 8 hour shift, 5 days a week. Some shifts may overlap with US or UK hours
• Excellent written English. Most customer contact happens over chat and email
• Laptop, headset and stable broadband
• Typing speed of 35 words per minute or more

Preferred qualifications:

• Knowledge of a second language for international customers
• Some technical comfort, like reading error messages or clearing a browser cache
• Familiarity with any help desk tool

What you'll learn:

• Writing clear support replies and help articles
• How SaaS customer success teams onboard, support and retain customers
• Certificate, and a full-time offer for strong performers when roles open

Program dates: Dec 2026, 4 months.

Pay: PEN 1,900 - PEN 2,600/month

Perks:

• Flexible hours
• Paid public holidays
• Letter of recommendation
• Mentorship

Duration: 4 months. Start: Dec 2026.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Saltbox Telecom SA.