Customer Experience Intern

Apprentices train through a four-year program with classroom nights and on-the-job hours. We're looking for a Customer Experience Intern. Schmidt & Sons Electrical Contractors is looking for a customer success intern to onboard new customers, answer product questions and help reduce churn. You will work with the Customer Success Team over chat, email and video calls. Our team is spread across 20 countries. Headquarters is in Ontario. The internship is fully remote. Interns join our Ontario team on daily calls and get a named mentor. You will need at least 3 hours of overlap with US Pacific time.

The work

• Track customer health scores and flag accounts with low usage
• Follow up with inactive users by email to understand what is blocking them
• Run onboarding calls with new customers and walk them through setup
• Prepare renewal reminders and account summaries for the account manager
• Join customer review calls as note taker

About you

• Based in Canada for the duration of the internship
• Eligible to work in Canada
• Available for a fixed 6 to 8 hour shift, 5 days a week. Some shifts may overlap with US or UK hours
• Comfortable learning software products quickly
• Currently pursuing any bachelor's or master's degree, graduating in 2027 or 2028

4 months, starting Jan 2027. Stipend: $24.50 - $25.50 per hour.

Perks: Intern events and speaker sessions (virtual), Home office setup stipend, Company laptop.

Duration: 4 months. Start: Jan 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Schmidt & Sons Electrical Contractors.