Customer Experience Intern

About the work from home internship

Remote internship for students who are patient, clear communicators and like solving problems for people. Selected intern's day-to-day responsibilities include:

1. Maintain customer records and call notes in HubSpot.

2. Follow up with inactive users by email to understand what is blocking them

3. Escalate urgent technical issues to the product team with full context.

4. Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time.

5. Track customer health scores and flag accounts with low usage

6. Collect NPS and CSAT feedback and summarise themes each month.

Skill(s) required: Ticketing Systems, Freshdesk, Client Relationship Management (CRM)

Who can apply

1. Available for the full internship period

2. Undergraduates or recent graduates in IT, computer science, management or a related field

3. Based in Sri Lanka

Stipend: LKR 29,000 - LKR 31,000 per month + performance bonus

Duration: 3 months

Start date: Dec 2026

Perks: Letter of recommendation, Performance bonus, Job offer on successful completion, Certificate

Number of openings: 2

About Sri Jayawardenepura Kotte Architecture

We have offices in 20 cities and work on projects in more than 30 countries.

Duration: 3 months. Start: Dec 2026.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Sri Jayawardenepura Kotte Architecture.