Customer Experience Intern (Summer 2027)

We run a fiber backbone of over 20,000 route miles, plus data centers and network operations centers. Headquartered in Nantes, the company has 136,300 employees and contact centers in four locations.

The program:

Saltbox Telecom is hiring a Customer Experience Intern for Summer 2027. Remote internship for students who are patient, clear communicators and like solving problems for people. We are headquartered in Nantes and have been hiring remotely since 2020. The internship is fully remote. Interns join our Nantes team on daily calls and get a named mentor. Working hours overlap with Central European Time. We use Slack, Notion and Google Meet. Cameras on for team calls.

Your projects:

• Track customer health scores and flag accounts with low usage
• Follow up with inactive users by email to understand what is blocking them
• Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time
• Collect NPS and CSAT feedback and summarise themes each month
• Maintain customer records and call notes in HubSpot
• Escalate urgent technical issues to the product team with full context
• Test new features before release and note anything confusing
• Run onboarding calls with new customers and walk them through setup

What we're looking for:

• Available 40 hours a week for the full internship
• Currently enrolled in a bachelor's or master's program, graduating between December 2027 and June 2028
• Currently pursuing any bachelor's or master's degree, graduating in between December 2027 and June 2028
• Able to follow written processes and response templates
• Comfortable learning software products quickly
• Excellent written English. Most customer contact happens over chat and email
• Basic Google Sheets or Excel skills
• Confident speaking on video calls with business users

Nice to have:

• Knowledge of a second language for international customers

What you'll learn:

• Customer feedback analysis that feeds into product decisions
• Using a real help desk, CRM and bug tracker
• Writing clear support replies and help articles

Program dates: Summer 2027, 10-12 weeks.

Pay: $21.50 to $25.50 an hour

What we offer:

• Final presentation to leadership
• Return offer opportunities
• Paid sick time
• Company laptop
• Learning and development stipend

Saltbox Telecom is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Duration: 10-12 weeks. Start: Summer 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Saltbox Telecom SA.