Customer Experience Intern

About the work from home internship

Remote internship for students who are patient, clear communicators and like solving problems for people. As an intern, you will:

1. Test new features before release and note anything confusing.

2. Prepare renewal reminders and account summaries for the account manager

3. Track customer health scores and flag accounts with low usage

4. Escalate urgent technical issues to the product team with full context

5. Follow up with inactive users by email to understand what is blocking them.

6. Collect NPS and CSAT feedback and summarise themes each month

7. Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time.

Skill(s) required: MS-Excel, Zendesk, Customer Support, Effective Communication

Eligibility

1. Based anywhere in Bangladesh

2. Available for at least 30 hours a week from home

Stipend: BDT 21,000 - BDT 27,000 per month + incentives

Duration: 2 months

Start date: Immediately

Perks: Pre-placement offer (PPO) for strong performers, Laptop provided for the internship, Certificate

Number of openings: 10

About the company

Charts are in athenahealth, and patients schedule through an online portal. Most visits are in person, and telehealth is available for follow-ups. Still family owned, 17 years on. Scrubs in any colour, closed-toe shoes required.

Duration: 2 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Sunshine Medical Group.