Customer Experience Intern

Since 2014, the company has sold practice management software to dental and veterinary clinics in Bangladesh. Our main product is a payroll and timekeeping app for hourly workforces, sold by subscription and supported from Dhaka.

THE INTERNSHIP:

The CX Team supports a few hundred business customers. You will handle onboarding calls, help desk tickets and regular check-ins. Fully remote. You can work from anywhere in Bangladesh. Monday to Friday, regular working hours, flexible start and finish. A stable internet connection and a backup power option are required.

RESPONSIBILITIES:

• Track customer health scores and flag accounts with low usage.
• Join customer review calls as note taker.
• Prepare renewal reminders and account summaries for the account manager.
• Follow up with inactive users by email to understand what is blocking them.
• Escalate urgent technical issues to the product team with full context.
• Log bugs and feature requests in Jira with clear steps and screenshots.
• Maintain customer records and call notes in HubSpot.

WHO CAN APPLY:

• Final-year students or recent graduates of BSc in CSE, EEE, BBA or a related subject.
• Based anywhere in Bangladesh.
• Excellent written English. Most customer contact happens over chat and email.
• Confident speaking on video calls with business users.
• Comfortable learning software products quickly.

Duration: 3 months

Start date: Within 2 weeks

Stipend: BDT 12,000-BDT 14,000 pcm

WHAT WE OFFER:

• Job offer on successful completion.
• 5 days a week.
• Pre-placement offer (PPO) for strong performers.
• Performance bonus.

We look at every application, usually within a week.

Duration: 3 months. Start: Within 2 weeks.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Tanagerway.