Customer Experience Intern

Product, engineering and support teams work out of offices in Chicago, Illinois and two nearshore delivery centres.

The program:

Velvetside is hiring a Customer Experience Intern for Immediately. Remote internship for students who are patient, clear communicators and like solving problems for people. Our team is spread across 6 countries. Headquarters is in Chicago. This is a remote internship. You will work with our team in Chicago, and the stipend is paid monthly in Indian rupees. You will need at least 4 hours of overlap with US Central time. Reliable internet and a power backup are a must.

What you'll do:

• Prepare renewal reminders and account summaries for the account manager
• Escalate urgent technical issues to the product team with full context
• Test new features before release and note anything confusing
• Track customer health scores and flag accounts with low usage
• Log bugs and feature requests in Jira with clear steps and screenshots
• Create canned responses for common questions

Who you are:

• Can start immediately or within two weeks
• Women starting or restarting their careers are encouraged to apply
• Patient and calm with frustrated customers
• Currently pursuing any bachelor's or master's degree, graduating in 2026 or 2027
• Comfortable learning software products quickly
• Basic Google Sheets or Excel skills

Preferred qualifications:

• Familiarity with any help desk tool

What you'll learn:

• How SaaS customer success teams onboard, support and retain customers
• Customer feedback analysis that feeds into product decisions
• Using a real help desk, CRM and bug tracker
• Writing clear support replies and help articles

Program dates: Immediately, 2 months.

Compensation: ₹22,000 - ₹31,000 monthly

Benefits for interns:

• Certificate
• Performance bonus
• Letter of recommendation
• Laptop provided for the internship
• Mentorship from senior team members
• Free access to paid learning courses

Duration: 2 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Velvetside, LLC.