Customer Experience Intern

Most of our gift and home lines come from makers in Nova Scotia. We're looking for a Customer Experience Intern. Learn how SaaS companies keep customers renewing. Most of your day is in Freshdesk, Intercom and Google Sheets. You will intern remotely with our team in Halifax. We have hosted remote interns from several countries before. Expect to work a schedule that overlaps with US Eastern business hours until about noon ET.

The work

Prepare renewal reminders and account summaries for the account manager. Track customer health scores and flag accounts with low usage. Write and update help centre articles and short how-to videos using Loom. Test new features before release and note anything confusing. Collect NPS and CSAT feedback and summarise themes each month.

Requirements

Eligible to work in France. Based in France for the duration of the internship. Comfortable learning software products quickly. Currently pursuing any bachelor's or master's degree, graduating in between December 2027 and June 2028. Available for a fixed 6 to 8 hour shift, 5 days a week. Some shifts may overlap with US or UK hours.

5 months, starting Feb 2027. Stipend: €1,150 - €1,200 monthly.

Perks: Possibility of a full-time offer, Certificate of completion, Flexible hours, Online learning budget.

Duration: 5 months. Start: Feb 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Walker Furniture.