Customer Experience Intern

Internship details

The Support Team supports a few hundred business customers. You will handle onboarding calls, help desk tickets and regular check-ins. Your day-to-day work will include:

1. Create canned responses for common questions

2. Maintain customer records and call notes in HubSpot.

3. Join customer review calls as note taker

4. Log bugs and feature requests in Jira with clear steps and screenshots

5. Test new features before release and note anything confusing

Skill(s) required: Problem Solving, Email Writing, MS-Excel, Effective Communication, Client Relationship Management (CRM)

Who should apply

1. Women wanting to start or restart their career can also apply

2. Have their own laptop and a reliable internet connection

3. Students currently pursuing B.Tech, BE, BCA, MCA, B.Sc or a related degree, or fresh graduates (2027 batch)

Stipend: ₹19,000 - ₹24,000/month

Duration: 3 months

Start date: Immediately

Perks: Certificate, Performance bonus, Laptop provided for the internship, Job offer on successful completion

Number of openings: 2

About the company

Enterprise, wholesale and government customers buy Ethernet, wavelength and dark fiber services. Retail stores, field technicians and customer care all report into regional operations teams.

Candidates must be eligible to work in.

Duration: 3 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Waxwing Telecom.