Customer Experience Intern

Private label products make up about a third of sales. Distribution centres in Nova Scotia replenish stores several times a week. Weekend availability is required.

ABOUT THE INTERNSHIP:

Windlass Retail is hiring a Customer Experience Intern for Sep 2027. Windlass Retail is looking for a customer success intern to onboard new customers, answer product questions and help reduce churn. You will work with the Support Team over chat, email and video calls. We are headquartered in Halifax and have been hiring remotely since 2020. The internship is fully remote. Interns join our Halifax team on daily calls and get a named mentor. Core hours are 9:00 AM to 1:00 PM US Eastern.

WHAT YOU'LL DO:

• Prepare renewal reminders and account summaries for the account manager
• Run onboarding calls with new customers and walk them through setup
• Log bugs and feature requests in Jira with clear steps and screenshots
• Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time
• Track customer health scores and flag accounts with low usage
• Join customer review calls as note taker
• Write and update help centre articles and short how-to videos using Loom

WHAT WE'RE LOOKING FOR:

• Currently enrolled in a bachelor's or master's degree, graduating 2028
• Eligible to work in Estonia
• Confident speaking on video calls with business users
• Typing speed of 35 words per minute or more
• Currently pursuing any bachelor's or master's degree, graduating in 2028
• Laptop, headset and stable broadband
• Available for a fixed 6 to 8 hour shift, 5 days a week. Some shifts may overlap with US or UK hours
• Basic Google Sheets or Excel skills

PREFERRED QUALIFICATIONS:

• Previous customer service, chat support or tutoring experience
• Interest in SaaS products

WHAT YOU GET OUT OF IT:

• Using a real help desk, CRM and bug tracker
• Customer feedback analysis that feeds into product decisions

Program dates: Sep 2027, 12 months.

Pay: $950 - $1,050/month

WHAT WE OFFER:

• Company laptop
• Mentorship
• Letter of recommendation
• Paid public holidays
• Flexible hours
• Online learning budget

If you are shortlisted, we will reach out to set up a first call.

Duration: 12 months. Start: Sep 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Windlass Retail.