Operations Executive Intern

Who we are:

Large rollouts are routine here, such as imaging 12,000 laptops for a state agency over one summer. Enterprise clients outsource service desk, end-user support and data centre operations to us under multi-year contracts.

About the role:

The Central Operations keeps the business running behind the scenes. We need someone organised who likes fixing broken processes. Remote position. Most of the team is in Colombo, but nobody is required to come in. Normal working hours, Monday to Friday.

Day to day:

• Monitor service level targets and escalate breaches to the operations lead.
• Handle routine customer or partner escalations that need an operational fix.
• Clean and reconcile data between the CRM, order system and finance sheets.
• Set up simple automations with Zapier or Google Apps Script, with help from the team.
• Coordinate with vendors and partners over email, phone and WhatsApp for status updates.

Who can apply:

• Based in Sri Lanka.
• Undergraduates or recent graduates in IT, computer science, management or a related field.
• Own laptop and a reliable internet connection.
• Laptop and a reliable internet connection.
• Strong Google Sheets or MS Excel skills: lookups, pivots, conditional formatting.
• Clear written and spoken English for coordination.
• Basic familiarity with Trello, Asana, ClickUp or Notion.

What you get out of it:

• Pre-placement offer possible for interns who complete 6 months.
• Building operational reports and dashboards that managers use.
• Writing SOPs that other people can follow.
• Basic automation with no-code tools.

Duration: 6 months

Start date: Within 2 weeks

Stipend: LKR 31,000-LKR 34,000 a month

What we offer:

• Flexible work hours.
• Letter of recommendation.
• Performance bonus.
• Mentorship from senior team members.

Duration: 6 months. Start: Within 2 weeks.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at MEJ Networks.