Operations Executive Intern

Enterprise clients outsource service desk, end-user support and data centre operations to us under multi-year contracts. We're looking for an Operations Executive Intern. The Central Operations keeps the business running behind the scenes. We need someone organised who likes fixing broken processes. The company is based in Philadelphia, the US. The team is distributed across several countries. This is a remote internship. You will work with our team in Philadelphia, and the stipend is paid monthly in Pakistani rupees. Expect to work a schedule that overlaps with US Eastern business hours until about noon ET. Please make sure you have dependable internet and backup power.

What you will do

• Join cross-team calls and capture action items in the tracker
• Handle routine customer or partner escalations that need an operational fix
• Write and update SOPs in Notion or Google Docs for recurring tasks
• Set up simple automations with Zapier or Google Apps Script, with help from the team
• Support new product or city launches by preparing checklists and trackers

About you

• Have their own laptop and a reliable internet connection, ideally with a UPS backup
• Available for at least 30 hours a week, work from home
• Strong Google Sheets or MS Excel skills: lookups, pivots, conditional formatting
• Clear written and spoken English for coordination
• Comfortable following up with people until things are done

3 months, starting Jan 2027. Stipend: PKR 55,000 - PKR 70,000 a month.

Perks: Free access to paid learning courses, Performance bonus, Laptop provided for the internship, 5 days a week, Letter of recommendation.

This posting may close early if we receive enough applications.

Duration: 3 months. Start: Jan 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Sierra Business Technology.